Your details.
When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss. Your name, address and contact details will be passed to the postal service used to deliver your goods as required. We will not pass your details to any other company or organisation.

 

Cookies.

Cookies are used on this web site only to keep track of what you have added to your basket.

 

Security 

We take security seriously and have made sure that data submitted by this web site is encrypted.

 

Prices

Advertised Prices, offers and products are subject to availability and may change. Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. E&OE.

 

Payment.

We do not charge for any item until shortly before it is ready to ship. If you are shopping from outside of the united kingdom, Please contact us to check for delivery cost before ordering We accept Mastercard, Visa, Solo and Switch/Maestro. We do not accept payment by Visa Electron. If something becomes unavailable, we will contact you via email before processing the order.

 

Delivery.

If you are a new customer and have not ordered from us before the goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we may be able ship to an alternate address.

For orders made from the UK or the European Union, 17.5% VAT is included.  All other countries are VAT free. If you are in the Channel Islands, please select "Channel Islands" as your country when you make your order to ensure you are not charged VAT. 

At present we are unable to calculate postal costs online as we must measure the size and weight of all of the items to calculate the cost of postage for each order individually. Minimum postal charges for delivery within the UK Mainland are as follows: Small Packets/parcels £3.50 despatched by Royal Mail recorded delivery (small packets within the uk only). Medium Size Packets/parcels £5.00 despatched by Royal Mail recorded delivery Large Packets/parcels ie model kits etc., despatched by Courier are typically £10.00 for UK mainland £20.00 for Northern Ireland, £20 for Isle of Wight, £20 for Isle of Man. To get a postage estimate, please contact the store before ordering. 0044 (0) 1934 628305. Some remote areas are subject to remote area surcharge. To get a postage estimate, please contact us.

 

Faulty Goods

No items will be replaced or refunded without first receiving the goods back. If goods are returned with fault, we will either correcet the fault ourselves or they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

 

Damaged Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received. Any claims in respect of damage, shortage or manufacturing faults must be made in writing or by telephone within 2 days of receipt of merchandise. Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

 

Incorrect Orders

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

 

Additions To Orders

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. If you wish to cancel a recently placed order please telephone us as soon as possible .Our opening times are 9:30am to 5pm.

 

Lost items.

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

Delivery Schedule

Most orders received by 12 noon are despatched the same day, however, delivery times can vary depending on stock availability and may take up to 10 days for out of stock items. We always process orders as quick as is possible. All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to us which will incur extra charges amounting to £12.00 Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule.